Shipping

1. How long will it take to receive my order?

  • Order processing will take 1-3 business days. Deliveries can take anywhere from 4-6 business days. Total delivery time 5-10 business days.

  • Delivery details and tracking will automatically be provided in your email within 24 hours. (Check spam box).

2. How much does shipping cost?

  • Shipping costs are on us, this means that we offer Free Shipping! We run discounts and promotions all year, so stay tuned for exclusive deals.

3. Do you deliver worldwide?

  • No, currently we only deliver in the United Kingdom.

4. Where can I find my tracking number?

  • After you place your order, we send out an email with your shipping details

  • Track your order using your e-mail and order number or the tracking number we provide.

Returns

1. What are the return conditions?

  • Our Return Policy guarantees that you can return your order within 15 days of receipt for Products that arrive spoiled

  • Items must be returned to us in an unworn and unwashed condition, with the labels still attached..

2. What should I do if I want to return my order after the return period has expired?

  • Remember to deliver your return within 15 days before the return period expires.
  • If 15 days have passed, contact support and they will review your case.

3. Do you offer exchange?

- Initiate a return for the original item after we approve!

- Once the return is accepted, make a separate purchase with the voucher we provide for the replacement item.

4. What should I do for the return process?

• For any questions, please reach out to our Customer Support team at support@valoria.co.uk

• Or check the Return & Refund Policy, for more information.

Payments

1. What payment methods are accepted?

We accept a wide variety of payment options for your convenience, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Shop Pay
  • Apple Pay
  • Google Pay

2. Is my payment information secure?

  • Absolutely. We use secure encryption technology to protect your personal and payment details, ensuring your shopping experience is safe and private.

3. Why was my payment declined?

Payment may be declined for several reasons, including:

  • Incorrect card details
  • Insufficient funds
  • Bank authorization issues

We recommend checking your payment information or contacting your bank for assistance.

4. When will I receive my refund?

  • Refunds typically take 5-10 business days after processing, depending on your bank or payment provider.